Return and Refund Policy

At Booksbaskets, operated and managed by Swiftedge Technologies Private Limited, we are committed to offering a smooth, reliable, and satisfying book shopping experience for all customers.

In this Return & Refund Policy, “we,” “our,” and “us” refer to Swiftedge Technologies Private Limited, while “you,” “your,” and “user” refer to customers placing orders through our platform. By placing an order, you agree to comply with the return and refund procedures mentioned below.

Return Eligibility Conditions 

To be eligible for a return, products must satisfy the following requirements:

• Original Condition: Items must be unused, unwashed, and returned in their original condition with all tags, labels, and packaging intact

• Complete Packaging: All original packaging, tags, and labels must be included with the returned item

• Exclusions: Items that are used, washed, or altered will not be accepted for return

• Timeframe: Return requests must be raised within 48 hours of delivery through our customer support team

Any product that does not meet these conditions may be rejected.

Return Request Process

To initiate a return, customers must follow the steps below:

• Submit Request: Email swiftedgetechnologiespvtltd@gmail.com with your Order ID and reason for return

• Provide Proof: Share clear images of damaged, defective, or incorrect items for verification

• Follow Instructions: Once approved, detailed return instructions will be shared to complete the process

Note: Requests not following these steps may be declined at our discretion.

Refund Verification and Processing

• All returned products will be inspected to determine eligibility

• Customers will be informed whether their refund request has been approved or rejected

• Approved refunds will be credited to the original payment method within 5–7 business days

• A confirmation email will be sent once the refund is successfully processed

Partial Refunds

In certain situations, items that partially meet return requirements - such as minor damage or missing original packaging - may be eligible for a partial refund, based on our discretion.

Damaged, Defective, or Incorrect Items

• Claims must be submitted within 48 hours of delivery

• Clear images or videos must be sent to swiftedgetechnologiespvtltd@gmail.com for verification and faster resolution

Customer Support

For any queries or assistance related to returns or refunds, please contact our support team at: swiftedgetechnologiespvtltd@gmail.com.

We sincerely appreciate your trust in Booksbaskets and remain dedicated to ensuring a smooth and dependable book shopping experience.